Thursday 25 January 2007

Theories & Models - Emotional Intelligence

Emotional Intelligence

Originally coined by two American psychologists Peter Salovey & John Meyer, the concept of Emotional Intelligence was popularised in the 1990's primarily by Daniel Goleman . This theory differentiates between the conventional Intelligence Quotient (IQ) – which is generally considered to be genetically determined and fixed – and Emotional Intelligence (EQ), which can be developed and enhanced. EQ suggests that the part of the brain that controls emotion receives external signals in advance of the intelligence functions, which implies that initial responses to events are often emotional, rather than rational.

In essence, Emotional Intelligence can be defined as a learned ability to perceive, understand and express our feelings accurately, and to control our emotions so that they work for, rather than against, us. The five core competencies of Emotional Intelligence are outlined below.

Self Awareness : knowing what you are feeling and how your emotions affect your performance. By insight into your strengths and weaknesses, you are better placed to gain self-confidence and certainty about your capabilities, values and goals
Self Regulation: ability to control your emotions and reduce stress by acting in a more positive and proactice way. The key benefits are the ability to retain composure and think more clearly under pressure, to modify your impulses and to exercise self-restraint
Motivation: persistence in overcoming discouragement, and enjoy challenge, stimulation and then strive for achievement towards your personal goals.
Empathy: ability to ‘read’ emotions in others, to understand others points of view and behave openly and honestly with others.
Social Skills: influencing & handling other peoples emotions and engaging in honing interpersonal skills such as communication, listening, negotiation and leadership amongst others

Goleman (2002) contends that ‘great leadership works through the emotions’ and that the key task of leaders is to create ‘resonance’ i.e. a reservoir of positivity that liberates people, to flourish and perform to the best of their ability.

Further general info available at and with and also work a look.

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